Our custom mechanical watches (Dive, Expedition, Pinot Blanc) come with a 2-year warranty. Mechanical-Quartz Hybrid watches (Valais) are covered with a 1-year warranty.
The warranty covers defective watches from the date of shipment. Should the watch stop working on its own, we will make you a new one. Simply contact us here and we'll walk you through the process.
We are not responsible for any accidental damage to the watch. An investigation will be made by our watch maker before repairing. We will refund warranty related shipping fees to the customer after we have clarified that the problem with your watch falls under warranty. Please also note that all return/warranty packages remain the responsibility of the customer until received by us. We therefore advise you to take the necessary precautions to ship your watch safely by using registered traceable services and appropriate packaging for all watch shipments.